Delivery Info

Everything you need to know about ordering, packaging and delivery


A seamless experience, from selection to delivery. 

Explore our ordering guidelines, packaging requirements, and delivery information before placing your order. 

01. Packaging & Handling

To ensure products are securely packed for transportation, all foil orders are supplied in designated packaging boxes.

  • Each packaging box accommodates up to 3 foils.
  • A packaging fee of AUD $25 per box applies.
  • The applicable packaging fee will be calculated based on the number of boxes required and added to your order at checkout.
  • Packaging fees are charged separately from product prices and delivery charges.

02. Delivery & Shipping

Delivery arrangements are subject to the order quantity and delivery destination.

  • Delivery charges are calculated separately from packaging fees.
  • Available delivery options and applicable charges will be displayed at checkout.
  • Delivery timeframes are estimates and may vary depending on the destination and freight provider.
  • Tracking details will be provided upon dispatch, where available.

Please ensure that your delivery address and contact details are accurate before submitting your order.

03. Order Processing & Lead Times

Order processing times depend on product availability and order requirements.

  • In-stock products are subject to standard warehouse processing times.
  • Products requiring replenishment may be subject to additional lead times.
  • Special or customised orders may require additional processing and preparation time.

Our team will contact you should there be any changes or delays affecting your order.

04. Returns & Order Enquiries

Customers are encouraged to inspect their orders upon delivery.

For missing items, incorrect products or visible transit damage, please contact our team as soon as possible. Photographs of the affected items and original packaging may be requested to assist with assessment.

For enquiries regarding orders, product availability, delivery or returns, please contact our customer service team.